At Residential Exteriors Inc. we realize the best form of advertising is word of mouth. Our team works hard every day to surpass client expectations and, through hard work and pride in our craftsmanship, deliver an end product that you’ll be talking about for years to come.
Please take a moment to read what your neighbors are saying about their experience with REI’s general contracting, roofing and siding services. We’d love to hear what you have to say.
To Whom It May Concern,
“Whenever I’ve hired a contractor to do significant work on my home, there is a bundle of worries that plague my mind throughout the process. Will the job be done carefully and correctly by skilled people? Will they take forever to start the job? Will they disappear for days and weeks mid-project without finishing? Will it be stressful having people at my home when I am not there? Will I overpay? REI seriously put all my fears to rest from the first phone call through till the final product was complete.
First, they were extremely easy and pleasant to communicate with. When I first called to inquire about a multi-part, complicated project I needed done on two roofs at my home, they returned my call within a day. They were honest, clear and forthcoming about what the project entailed, when they would be able to start, and how long it would take to complete. They gave an estimate for the work and in the end stayed right within the amount we had discussed. Even when a couple of changed occurred mid-project on my end, they were flexible, patient, and stayed within budget. They were available to me by phone, email, text and in person whenever I needed something or had a concern.
The owner Nick and the sales manager Rick had a lot to deal with from this nervous customer who knew what she wanted but had trouble explaining it. They made suggestions and brought up things I hadn’t thought of. Every time I spoke to either of them on the phone I felt relived and confident that we had chosen the right roofer. Then we have the guys who were here doing the actual work. I have honestly never dealt with more polite, friendly and hard working people. Mike was in charge of much of the on-site work on the roof, and he is such an effective communicator and the whole crew did beautiful work. Dino had amazing attention to detail and was careful to ask how I liked how things looked as the project was ongoing. My neighbors even commented about how, one day when the REI crew wrapped up for the day before I got home from work, they were impressed by how much time the crew spent cleaning up the site, making sure that my driveway and yard had no debris, etc. They were awesome.
The finished product looks beautiful and the amount we spent for this project was very reasonable and money well spent. Over the past week I’ve had three different friends notice the REI truck at my house and told me they used them too and raved about their work and their exemplary customer service. Finally, as a teacher in town and a parent of a South Middle School student, I can say that before I called REI for my home I was impressed with how they moved quickly into action this past winter when Braintree Schools had two roofs that needed emergency repairs. Thanks to REI, my kids (and me!) won’t be stuck making up missed winter school days until July this year! Thank you REI for your exceptional work and service.”
Jessica Cabral – Braintree
“Thank you for the promptness in response to my phone call regarding the roof on the cottage in Plymouth. Your rep Rick was delightful to deal with. Thank you again.”
Steve and Gerry – Quincy, MA
Nick and Crew,
“Thanks so much for everything! The roof looks amazing”
Katie – Easton
Dear Nick and everyone at REI,
“After an incredibly challenging winter season with the sun just beginning to bring on summer I wanted to send you personal thanks for all the early mornings and long days in Boston working on my unit. I am so in love with my place now and am so thankful every day for the hard-work great communication and commitment of REI for seeing it through. Wishing you a joyful summer!”
Thank You Thank You, Molly – Boston
Our new roof looks spectacular!!
“Thanks to all the REI crew for their professionalism, craftsmanship, attention to detail and dedication to their jobs. We’ve never seen a crew put in such a long day with such cheerfulness. It was amazing to watch.”
Our thanks to all. Jim and Nancy- Wayland
“What a wonderful job your crew did at my home! The attention to detail and workmanship here is seen immediately. Everyone was so polite and working hard. It is very clear that between the roofers and carpenters, they take their job seriously.”
Thank You, Pam – Hingham
To Nick and Team,
“Your entire REI crew have been great! Glenn had been a tremendous help from the very beginning and throughout the process. He was always available for questions and responded via text and email whenever I reached out to him. Tyler gave us the same level of service. Your team is fast and efficient and they did an outstanding job. It was a great experience working with your company. We will definitely recommend you guys to our family and friends.”
Thank You! Connie – Randolph
“Thank you for your fast-effective service. The neighbors commented on how fast your people worked and how hard they worked. You have good people working for you!”
– Thank You, The Cook Family – Quincy
“We just wanted to thank you for the you and your team did installing our new roof. It was the largest home renevation that we have done but it was by far the smoothest and most professionally done. Everything from the removal of the old asbestos roof to the installation of the new Certainteed roof and replacement of all copper hips, valleys and finials was done professionally and efficiently. The crew that was at the house was great, arrived everyday, on time worked hard all day and cleaned up afterwards. The project was done on time and on budget and you kept us informed of all progess on a regular basis.
We could not have been happier with the service and the quality of work from REI. People frequently tell us how great the roof looks. Our neighbor across the street even rang our bell to tell us that we might not appreciate our new roof since we are inside the house but from across the street it looks spectacular.”
– Jonathan & Diane P.
“Thank you so much for for the excellent job you and your crew did on our house. I love when I walk into my kitchen and see how big it is and I feel secure when I imagine our new mold free and weather tight roof. You called when you said you would, you came and worked when you said you would, you took care of everything you said you would and did an excellent job. YOU are AWESOME. I am recommending you to everyone I know, so you are probably going to have to hire some more people!”
– Heather L.
Skylights and Roof Work
“Just want to say what a great crew you have in Jim and Rich. They both finished the work on the skylights and the roof and everything looks fabulous. Can’t say enough about their professionalism. Thanks for everything. It looks great.'”
– Bill T.
New Roof, Windows
“My wife and I recently contracted a job with R.E.I. construction for a new roof on our home and garage along with removal of some dry rot and storm windows on our three season porch. To say that we are satisfied with the job performed by Nick and his crews would be an understatement. The professionalism exhibited by both Nick and his crews was surpassed only by the quality of work performed.
We have received many compliments from our friends and neighbors as to how nice our home looks and what a great job was done. If we have any further needs to work on our home’s exterior we will not hesitate to give Nick a call and have already recommended him to our friends and neighbors who need work to be done on their homes.”
– Joseph A.
Hurricane Damage to Roof, Chimney, Trim
“Please accept this letter of thanks for all of the work you and your company did restoring and upgrading our house after Hurricane Irene. The roof looks great, the chimney is beautiful and best of all the trim is now maintenance free!
Our calls were answered promptly, you were there when you said you were, and did the job right the first time! You allayed all of our fears, explained the whole process and seamlessly coordinated this work.
You, Rick, Crystal your office staff and your crew were nothing but ‘top shelf.'”
– Dana S.
Roof Replacement, Vinyl Siding
“The roof replacement and vinyl siding of soffits was top notch work. The high quality of work was not only noticed by me, but also my neighbors. Many of whom not only took the time to comment on the job, but also requested your business information. It was impressive to watch your staff to work from the roof removal to the replacement and then the cleanup. The grounds were spotless when the job was complete. The soffit work was equally in both product and craftsmanship. Overall quality of work exceeded my expectations. I would highly recommend your services without hesitation.”
– Frank C.
“I just wanted to thank you so very much for your consideration for keeping the inconveniences to Larry and I at a minimum as best as you could during the reconstruction of Townhouse No.4 due to the fire July 10, 2011. Because our townhouses are attached it greatly affected us over the last several moths but I must commend you on your prompt responses whenever we did have any problems. The project was also completed in a timely manner and for that we are grateful also. The men you had working for you were diligent in cleaning up every evening before leaving for the day. You are a true professional and I wouldn’t hesitate to recommend you to anyone.”
– Beverly M.
“Thank you for taking care of the roof problem so quickly. I don’t know how long it would have taken the painters. I was very impressed that it was done the next day. You are the BEST!”